Got questions? We've got answers.

• How do I reserve a puppy?

  Find a puppy you love, click Reserve this puppy, sign in and verify your phone number, then fill out the short form with your details and address. Your deposit is collected securely through Stripe, is paid to the breeder when you pay it, and comes off the puppy's price. The breeder then reaches out to coordinate pickup. The adoption process walks through each step.

• Is the deposit refundable?

  A deposit is the breeder's commitment money and is paid to them when you pay it, so it is non-refundable by default and there is no cooling-off period. If you live in California, your deposit is refundable under state law, and checkout tells you which terms apply before you pay.

  Otherwise, two things change that: if the breeder never places the puppy you get the deposit back — all of it if you took Buyer Protection at checkout, the breeder's share of it if you didn't — and a breeder can always choose to refund you under their own policy, which many do.

  A final payment is different: it is held until you confirm the hand-off, so if the puppy never arrives it comes back in full. Our refund policy sets out every case.

• Can I meet the puppy first?

  Most breeders welcome a meet-and-greet before you commit, either in person or over a video call. Use Chat with the breeder on the puppy page, or the video-call button where the breeder offers one, to set one up.

• How long does the breeder hold my puppy?

  Once your deposit is paid, the puppy is reserved for you and taken off the market for other buyers until pickup. The go-home date on the puppy page is the breeder's plan — you agree the exact day with them after you reserve. We ask that you complete pickup within two weeks of the go-home date listed on the puppy page.

Related:Refund PolicyBuyer ProtectionAdoption Process

• Are the puppies vet-checked?

  Each puppy's page shows what the breeder has documented: vet checks, vaccinations, deworming and any genetic testing (Embark, OFA, Wisdom Panel) appear when the breeder has recorded them. Pick Me Pets does not examine puppies and cannot verify or guarantee any animal's health or vaccination record, so ask the breeder for the records before you reserve.

• What if my puppy has a health issue?

  Health guarantees are provided by the breeder, not Pick Me Pets. When the breeder has one on file, its terms appear on the puppy's page, and the full terms are in the contract you sign with them — ask to see it before you reserve. The Breeder Code of Ethics expects breeders to honour any health guarantee they give.

  Buyer Protection and our refund policy do not cover health, genetics or temperament; those are between you and the breeder, under their guarantee and your contract.

• Are the parents tested?

  Look for the "Genetically clear" badge on the parent cards. Many breeders also link to full Embark, Wisdom Panel, OFA, or Penn HIP results. Test results come from the breeder; Pick Me Pets does not verify them.

Related:Breeder Code of EthicsWhat Buyer Protection covers

• How do I get my puppy home?

  Each breeder offers a few options: in-person pickup at the kennel, ground transport, flight nanny, or meet-halfway. The available options are shown on the puppy page; you choose during checkout.

• Who pays for transport?

  The buyer typically pays for transport above and beyond local pickup. Quotes vary by distance and method — the breeder will confirm a price after you reserve.

• What do I need to bring?

  A photo ID, the balance payment if it isn't already paid (through the payment link the breeder sends you, or in the form the breeder requested), and a carrier or harness for the ride home. A final payment made through Pick Me Pets is held until you confirm the hand-off; a payment made outside Pick Me Pets isn't covered by our refund policy.

  Many breeders send a go-home pack with food, vaccination records, and a comfort item from the litter — ask yours what to expect.

Related:Adoption ProcessRefund Policy

• Do I need an account to reserve?

  Yes. Reserving takes a Pick Me Pets account and a verified phone number, so your reservation, your chat with the breeder and your video calls stay together in one place — and after the deposit you can coordinate pickup and pay the balance right from your messages.

• I'm a breeder. How do I list my litter?

  You list puppies and litters through KennelBoss, our breeder app — they sync to Pick Me Pets automatically once you mark them as ready for the website. Breeders sign in at app.kennelboss.app (opens in a new tab). Our Breeder Code of Ethics sets out the standards we expect.

• How do I get help?

  Email hello@pickmepets.com with your account email and, if it's about an order, the order reference. If a breeder never delivered a puppy you paid a deposit for with Buyer Protection, file a claim instead.

Related:Terms of ServiceBreeder Code of Ethics